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Shipping and Return Policy

Shipping & Delivery

We will ship your product anywhere in the United States. It is the customer's responsibility to be available at time of delivery to check all quantities of packages and damaged goods. Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition. The carrier is responsible for the delivery. We deliver by UPS and LTL Freight. Other carriers must ship packages that are too large for these carriers. Damage discovered after delivery must be reported directly to the delivery carrier immediately. The delivery carrier will want to inspect packages; goods and all shipping containers before a claim can be made. After inspection a claim must be filed, which includes the following documents:

Original bill of lading
Copy of paid freight bill
Original invoice
Repair or replacement invoice
Inspection report
Packing list

Make all claims promptly. Most carriers will not consider claims after 48 hours from the date of delivery. Do not deduct losses from Valley Hino/Isuzu, while awaiting adjustment of the claim, as we can not be responsible for safe delivery. Do not return goods to Valley Hino/Isuzu without first securing written permission from us. Do not instruct the carrier to return shipments when they arrive.

Valley Hino/Isuzu will assist you in anyway possible to collect loss or damage claims from the carrier. We are not responsible for filing claims, cost of replacement materials or the freight charges for shipping of replacement parts or materials.

Please Note: Standard shipping charges do not include deliveries to residential addresses. If the trucking company is required to come directly to a residence so that you may unload your order there, additional charges may be incurred. Road, private lane, etc. must be accessible by semi-truck/trailer.

If you have any Questions please do not hesitate to call us at 330-722-7550.

Thank you for choosing Valley Hino/Isuzu

 
Returns & Replacements

Every third party product you buy from Valley Hino/Isuzu is backed first by the product manufacturer's warranty. Valley Hino/Isuzu will warrant any defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Valley Hino/Isuzu. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.

Do not return goods to Valley Hino/Isuzu without contacting us first. Please call 330-722-7550 to talk to a representative about returning merchandise.

Any returned products that received a free shipping offer, customer is responsible for the cost of shipping to the customer and shipping back to Valley Hino/Isuzu.

Note: Product must be unopened and in original packaging. All returns are carefully inspected upon receipt. All returned packages will be thoroughly inspected, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. The customer is responsible for all shipping charges

If product is damaged when received from Valley Hino/Isuzu , we reserve the right to charge extra for the cost of recuperating our cost on the product.

All PRODUCT POLICY

There is a minimum 25% restocking fee on any and all returned products. See below for more specific product return policy. If a product is damaged then this fee will also apply.

No returns on electrical items or components.

No returns will be accepted after 30 days of purchase.